Upward Projects LLC

  • Area Manager

    Job Locations
    US-AZ-Phoenix
    Brand
    Upward Projects Lab (Main Office)
    Category
    Leadership/Management
  • WHAT YOU BECOME

     

    TAKE YOUR CAREER UPWARD!!!

     

    Become a passionate multi-unit leader for a dynamic restaurant brand creating authentic connections with team-members, guests, vendors, and our communities. Become relentless in pursuing operational excellence and achieving desired results. Enjoy mentoring other team members and investing time in developing clear career pathways. Strive for intellectual humility and understand the best solutions come from collaboration and open communication from all team members.

    WHO WE ARE

    We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we’re headed to the moon with a simple mission — to make people feel good.

     

    • What Fuels Us

    Our eclectic team is comprised of some of the most talented, grounded, and innovative people you’ll ever meet. While no one is quite like the other, it’s our common values that bring us all together!

    • Power To The People - Have a Voice

    We encourage you to give your feedback. Ideas and innovation are what catapult us forward!

    • Humble Beginnings - Intellectual Humility

    Humility is the foundation of curiosity, and curiosity fuels the drive to discover. There is often a better way, so we’re always on the hunt.

    • Inspired Spaces - The Details Matter

    Every detail has intention – from the ingredients, hospitality, to the art and music. The details are the difference between good and great.

    • Keeping it Real - Open & Honest

    Be your authentic self – it helps build an environment of trust, open communication and diversity.

    • Come One, Come All - Working Together We’re stronger together

    We take pride in the pursuit to be the best, but we can only do that as a collaborative team.

    WHAT YOU DO

    The primary responsibility of this position is to lead, develop and create connections with managers and team members in alignment with the company’s vision, objectives and desired results, for a specific region, concept(s), or outlined units. This position promotes the initiatives of the company through efficient allocation and use of company resources. Providing oversight and validation of company goals, results, processes, procedures and standards by the General Manager in assigned area.

     

    Specific Job Duties

    • Communicates the vision of the company to store leaders and aligns store priorities with the goals of the company. 
    • Coaches leaders on efficient and successful practices at the store level to achieve company initiatives. 
    • Rewards and recognizes the appropriate behaviors of store leaders. 
    • Conducts and completes reviews with store General Managers (GM) and approves reviews conducted by GM for other store leaders and hourly team members.
    • Motivates leaders to achieve results. 
    • Speaks and understands company culture and acts as an ambassador to identify the right behaviors that align with company values. 
    • Provides guidance to GMs on how to handle employee conflicts successfully with the best outcome. 
    • Clearly communicates and documents store leadership career plans, development, and steps to promotions. 
    • Conducts company jam sessions to promote alignment with leaders. 
    • Guides or delivers documentation and communication of behavioral issues with store leadership. 
    • Promotes a work environment free of discrimination and harassment and immediately communicates any concerns or issues to Human Resources.
    • Promotes and ensures safe conditions in each work location by following company process and procedures. Immediately corrects any potential risks. Communicates with Facilities department to determine appropriate workflow. 
    • Works with store leaders to identify and solve areas of opportunity on the profit and loss statement. 
    • Analyzes data from various systems to identify trends and areas that may need an action plan. 
    • Ensures accurate inventory and invoice reporting. 
    • Reviews guest satisfaction feedback and ensures the store leadership is meeting the metrics of hospitality required. 
    • Ensures leadership promotes and enables a work environment that aligns with the mission of the company to make people feel good. 
    • Helps guide store leadership to provide philanthropy within the community. 
    • Builds and maintains positive key relationships with vendors. 
    • Immediate follow up to guest complaints and incidents within a 24 hour time period. 
    • Maintains the company facilities standards at each facility with repairs, cleanliness, and equipment. 
    • Performs interviews with potential leadership candidates when requested. 
    • Performs store audits as assigned. 
    • Ensures store locations are meeting company sanitation standards scores with Everclean and the Health Department. 
    • Regularly checks HotSchedules notes and follows up on communication when needed. 
    • Ensures store responses to action required items from company Department heads. 
    • Ensures the company recruitment processes and systems are being used and staffing levels are appropriate to store volumes. 
    • Verifies that orientation and onboarding of all team members is completed and followed according to company standards. 
    • Ensures each store is staffed with Certified trainers and the training program is being utilized and followed. 

    Competencies 

     

    Accountability for Others – being responsible for the consequences of the actions of those whom you manage.

     

    Attention to Detail – the ability to see and pay attention to details; the ability to recognize the component parts of a procedure or object, and to verify the correctness or error in an individual part or procedure.

     

    Developing Others – the ability to understand the needs, interests, strengths, and weaknesses of others, and to utilize this information for contributing to the growth and development of others.

     

    Emotional Control – the ability to maintain a rational and objective demeanor when faced with stressful or emotional situations; a measure of self-composure in a difficult situation and the ability to act objectively, rather than impulsively or emotionally. 

     

    Frequent Interaction With Others - The job requires a strong “people orientation”, versus a task orientation. The job will comfortably deal with multiple interruptions on a continual basis, always maintaining a friendly interface with others.

     

    Initiative – the ability to direct one’s energies toward the completion of a goal, without an external catalyst; the ability to initiate actions based on one’s own interpretation or understanding of a situation.

     

    Leading Others – the ability to organize and motivate people to get things accomplished in a way that everyone feels a sense of order and direction.

     

    Personal Accountability – the ability to be responsible for the consequences of one’s own actions and decisions; taking responsibility for these decisions and not shifting focus on blame or poor performance somewhere else or on others.

     

    Results Orientation – the ability to identify actions necessary to achieve task completion and to obtain results; the ability to meet schedules, deadlines, quotas, and performance goals. 

     

    Self Assessment – the ability to practically and objectively identify one’s personal management strengths and weaknesses; the ability to take the skills and techniques gained in evaluating external situations and apply them to evaluating your own performance and abilities. 

     

    Supervisory Responsibility

     

    This position is responsible for the direct leading of the management team and indirectly the team members within the assigned store units

     

    Work Environment

     

    This job operates in an open environment inside and outside equal amounts of time. This position will come in contact and use heavy to light machinery used to prepare food and beverages. The duties of this position will be performed at times in confined spaces and narrow passageways. Travel is required for this position between each restaurant and home office. The use of a touch screen POS system, Mac & printer are required. The position is exposed to high-energy loud music levels, and low lights (8+ hours).

     

    Physical Demands

     

    The physical demands here are representative of those that must be met to successfully perform the essential functions of this job. This position requires the ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Movement is spent in high-traffic areas while performing various tasks. Must be able to communicate effectively in both written and verbal form and operate a company vehicle. Requires at times high and low levels of movement with the ability to reach with arms, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing and pulling of items of 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Position Type/Expected Hours of Work

     

    Full-time position that requires a flexible schedule, often working weekdays, weekends, and holidays. Normal shifts include as early as 7 a.m. and as late as 2 a.m. and can fluctuate often.

     

    Experience and Education

    • The position requires 1 year of multi-unit restaurant Regional Manager experience or 3-5 years of General Manager experience with positive financial results. Internal candidates must be in good standing and free of performance issues within a 1-year time period. Combined work experience and education will be considered in decisions.
    • Bachelor’s degree in Hospitality Management or Business preferred. 
    • Servsafe and Responsible Alcohol Service Certifications required. 

    Other Duties

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

     

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