Upward Projects LLC

  • Restaurant General Manager

    Job Locations
    US-TX-Houston
    Brand
    Postino
    Category
    Leadership/Management
  • WHAT YOU BECOME

    TAKE YOUR CAREER UPWARD!!!

     

    Become a passionate leader for a dynamic restaurant brand creating authentic connections with team-members, guests, vendors, and our communities. Become relentless in pursuing operational excellence and achieving desired results. Enjoy mentoring other team members and investing time in developing clear career pathways. Strive for intellectual humility and understand the best solutions come from collaboration and open communication from all team members.

    WHO WE ARE

    We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we’re headed to the moon with a simple mission — to make people feel good.

    • What Fuels Us

    Our eclectic team is comprised of some of the most talented, grounded, and innovative people you’ll ever meet. While no one is quite like the other, it’s our common values that bring us all together!

    • Power To The People - Have a Voice

    We encourage you to give your feedback. Ideas and innovation are what catapult us forward!

    • Humble Beginnings - Intellectual Humility

    Humility is the foundation of curiosity, and curiosity fuels the drive to discover. There is often a better way, so we’re always on the hunt.

    • Inspired Spaces - The Details Matter

    Every detail has intention – from the ingredients, hospitality, to the art and music. The details are the difference between good and great.

    • Keeping it Real - Open & Honest

    Be your authentic self – it helps build an environment of trust, open communication and diversity.

    • Come One, Come All - Working Together We’re stronger together

    We take pride in the pursuit to be the best, but we can only do that as a collaborative team.

    WHAT YOU DO

    The primary responsibilities of this position are to achieve desired company results with guests, employees, and financials through company aligned objectives and processes.

     

    SPECIFIC JOB DUTIES

    • Brand ambassador to the company culture.
    • Conduct quarterly meetings to reward and educate employees.
    • Articulate store initiatives and objectives with a clear and consistent message to staff and leadership. 
    • Recruit candidates who are aligned with company culture, competency, and character. 
    • Orientate all new team members on company history, culture, mission, values, safety, and company policies and procedures. 
    • Ensure the use of company training processes and the completion of training materials for hourly and leadership. 
    • Directs the completion of store objectives through management meetings, staff pre-shifts, and use of company designed task lists. 
    • Mentors leaders through providing appropriate leadership examples, planning consistent meetings with all direct reports, and playing a role in providing a development pathway for each leader. 
    • Provide and documents appropriate and professional feedback to team members about positive and negative behaviors. 
    • Resolve employee conflicts with urgency and seeks appropriate resolutions. 
    • Promote a professional and inclusive work-environment that is free from discrimination and harassment. 
    • Approve all scheduling needs according to store trends, interval sales, and budgets. 
    • Safeguards the sale of alcoholic beverages through maintaining staff certifications, providing education and training, and is proactive about recognizing appropriate service of alcohol. 
    • Reports all employee injuries immediately through company triage platform. 
    • Solicit Human Resources to investigate and respond to employee discrimination/harassment, major employee conflicts, leaves of absence, request of accommodations, and other employee related needs.
    • Resolves guest conflicts with urgency and seeks appropriate resolutions. 
    • Builds an action driven marketing plan in collaboration with the Marketing department that builds longterm guests and connections with the community. 
    • Leads a team atmosphere which welcomes new team-members and actively provides optimistic and helpful coaching from all team members. 
    • Demonstrates a confident command of knowledge regarding products and services and ensures staff knows, demonstrates, and communicates products and service to our guests confidently.
    • Ensures the quality of food and beverages produced meet company and guest standards at all times. 
    • Builds sincere and genuine connections with guests, vendors, and the communities they serve. 
    • Actively involved in the budgeting, planning, reviewing, and analyzing of the store’s financial obligations in the fiscal year. 
    • Meticulously validates the coding and payment of invoices through reviewing and investigating store costs and inventories.
    • Responsible for financial accuracy of sales records, expenses, and inventories through proactively researching, reviewing, correcting discrepancies, and maximizing profitability. 
    • Completes company financial consolidation of reports and materials. 
    • Complete taste plates to ensure quality, proper handling, and storage of product. 
    • Promotes a safe and sanitary workplace through proactively monitoring work practices, quality of products, and proper functioning of equipment. 
    • Controls purchasing and par levels of products and supplies in a financially responsible manner without compromising quality of service and products. 
    • Secures company cash and maintains accurate recording and cash handling procedures. 

    COMPETENCIES

     

    LEADERSHIP AND STRATEGIC THINKING - The ability to organize and motivate people to get things accomplished in a way that everyone feels a sense of order and direction. Provides a clear, motivating, challenging vision with clear direction to the team. Has the ability to see the bigger picture and then determine an appropriate direction to take and how to efficiently use resources to reach those goals.

     

     

    DEVELOPING AND COACHING - Supports employee efforts to achieve job and organizational goals (e.g., by providing resources, removing obstacles, acting as a buffer). Provides helpful, behaviorally specific feedback that is helpful to reaching successful results. Participates in opportunities to enhance knowledge and skills in others. Helps others learn new system, processes, or programs.

     

    PEOPLE ORIENTATION AND NETWORKING - The ability and willingness to connect with people who provide service (or those who provide service to us) in a sincere and genuine manner. Seeking to know and understand the wants and needs of people to provide excellent service and overall satisfaction. The ability to develop and maintain relations, alliances, coalitions within the outside of the organization and use them to obtain information, support, and cooperation.

     

    PROBLEM SOLVING AND CRITICAL THINKING - The ability to identify alternative solutions to a problem and to select the best option; the ability to identify the system component that is causing the error, as well as the options available for resolving and completing the task.

     

    FOCUS ON QUALITY AND GETTING RESULTS - Makes sure that the Company’s quality standards are met. Sees opportunities to improve quality in the details. Takes risks in improving products and services, while holding self and others accountable. Proposes systems and procedures to improve quality. Shows a significant level of effort, persistence, and time commitment to achieve goals. Achieves company key metrics.

     

    PLANNING AND ORGANIZING - The ability to determine goals and priorities and to assess the actions, time, and resources needed to achieve those goals. Is mindful of time and budget constraints in completing projects. Drafts various contingencies and is prepared when there are obstacles to meeting project goals.

     

    SUPERVISORY RESPONSIBILITY

     

    This position is responsible for the direct supervision of the management team and all employees within the restaurant.

     

    WORK ENVIRONMENT

     

    This job operates in an open environment inside and outside equal amounts of time. This position will come in contact and use heavy to light machinery used to prepare food and beverages. The duties of this position will be performed at times in confined spaces and narrow passageways. The use of a touch screen POS system, Mac & printer are required. The position is exposed to high-energy loud music levels, and low lights (8+ hours).

     

    PHYSICAL DEMANDS

     

    The physical demands here are representative of those that must be met to successfully perform the essential functions of this job. This position requires the ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Movement is spent in high-traffic areas while performing various tasks. Must be able to communicate effectively in both written and verbal form. Requires at times high and low levels of movement with the ability to reach with arms, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing and pulling of items of 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    POSITION TYPE/EXPECTED HOURS OF WORK

     

    Full-time position that requires a flexible schedule, often working weekdays, weekends, and holidays. Normal shifts include as early as 7 a.m. and as late as 2 a.m. and can fluctuate often.

     

    EXPERIENCE AND EDUCATION

    • The position requires 1 year of full-service restaurant General Manager experience. Combined work experience and education will be considered in decisions.
    • Bachelor’s or Associate’s degree in Hospitality, Management, or Business preferred.
    • Servsafe and Responsible Alcohol Service Certifications are required. 

    OTHER DUTIES

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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