Upward Projects LLC

  • Restaurant Manager

    Job Locations
    US-AZ-Gilbert
    Brand
    Postino
    Category
    Leadership/Management
  • WHAT YOU BECOME

     

    TAKE YOUR CAREER UPWARD!!!

     

    Become a passionate leader for a dynamic restaurant brand creating authentic connections with team-members, guests, vendors, and our communities. Become relentless in pursuing operational excellence and achieving desired results. Enjoy mentoring other team members and investing time in developing clear career pathways. Strive for intellectual humility and understand the best solutions come from collaboration and open communication from all team members.

    WHO WE ARE

    We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we’re headed to the moon with a simple mission — to make people feel good.

     

    • What Fuels Us

    Our eclectic team is comprised of some of the most talented, grounded, and innovative people you’ll ever meet. While no one is quite like the other, it’s our common values that bring us all together!

    • Power To The People - Have a Voice

    We encourage you to give your feedback. Ideas and innovation are what catapult us forward!

    • Humble Beginnings - Intellectual Humility

    Humility is the foundation of curiosity, and curiosity fuels the drive to discover. There is often a better way, so we’re always on the hunt.

    • Inspired Spaces - The Details Matter

    Every detail has intention – from the ingredients, hospitality, to the art and music. The details are the difference between good and great.

    • Keeping it Real - Open & Honest

    Be your authentic self – it helps build an environment of trust, open communication and diversity.

    • Come One, Come All - Working Together We’re stronger together

    We take pride in the pursuit to be the best, but we can only do that as a collaborative team.

    WHAT YOU DO

    The primary responsibilities of this job are to create sincere and genuine connections with team members, guests, vendors, and members of the community. This position is responsible for directing, planning, implementing, and monitoring the functions of staff members to deliver positive memorable experiences, produce quality work, and efficiently use the company’s resources to meet or exceed budgeted sales and profits.

     

    Specific Job Duties

    • Responsible for relentlessly delivering the spirit of hospitality to guests from team members, themselves, and other managers in all facets of the daily operations.
    • Completes daily checklists provided to meticulously pay attention to the details of the operations according to company standards.
    • Organizes, creates, and communicates the specific department’s schedules for the restaurant according to past sales, trends, and events with the approval of the General Manager.
    • Actively involved in the financial accuracy of sales records, expenses, and inventories through delegated assignments or through proactive development in researching, reviewing, correcting discrepancies, and maximizing profitability.
    • Maintains company culture and product knowledge through providing direction in pre-shift meetings and individual or team coaching on a daily basis.
    • Involved in recruiting, interviewing, selecting, and retaining team service oriented individuals with a passion for hospitality and authentic connections.
    • Maintains a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards, and procedures, complying with health and legal regulations and maintaining security systems when applicable.
    • Investigates and actively resolves guest issues.
    • Ensures proper professional conduct and uniform appearance of all team members.
    • Promotes a supportive, respectful and inclusive work environment. Supports a team atmosphere which welcomes new team-members and actively provides optimistic and helpful coaching from all team members.
    • Manages the cleanliness and maintenance of the facilities structure, equipment, and landscaping.
    • Ensures appropriate levels of lighting, music, and comfortable temperatures for our guests in the restaurant.
    • Provides support and leadership for the hourly team and co-managers.
    • Takes an active role in acquiring new skills and turning them into talents.
    • Demonstrates a confident and commanding knowledge of products and services and ensures staff knows, demonstrates, and communicates products and service to our guests confidently.
    • Follows company policies and standards and holds staff accountable to do the same.
    • Ensures the quality of food and beverage is produced with quality products and meets company standards at all times. 
    • Secures company cash and maintains accurate recording and cash handling procedures.
    • Supports marketing initiatives positively and actively and meets expected results.
    • Controls purchasing and par levels of products and supplies a financially responsible manner without compromising quality of service and products.
    • Oversees expected completion and use of training materials.
    • Provides constant professional feedback to all team members to meet company service and job expectations.
    • Safeguards the sale of alcoholic beverages through maintaining staff certifications, providing education and training, and is proactive about recognizing appropriate service of alcohol.

    Competencies

     

    Balanced Decision Making – the ability to be objective and to fairly evaluate the different aspects of a situation, and to make an ethical decision that takes into account all aspects and components; the ability to maintain balance between the needs of oneself, others, and the company at the same time.

     

    Concrete Organization – the ability to understand the immediate, concrete needs of a situation and to establish an effective action plan for meeting those needs

     

    Customer Oriented - The job demands a positive and constructive view of working with others. There will be a high percentage of time spent in listening to, understanding and successfully working with a wide range of people from diverse backgrounds to achieve “win-win” outcomes.

     

    Developing Others – the ability to understand the needs, interests, strengths, and weaknesses of others, and to utilize this information for contributing to the growth and development of others.

     

    Emotional Control – the ability to maintain a rational and objective demeanor when faced with stressful or emotional situations; a measure of self-composure in a difficult situation and the ability to act objectively, rather than impulsively or emotionally.

     

    Evaluating Others – the ability to make realistic and accurate judgments about others, to evaluate their strengths and weaknesses, and to understand their manner of thinking, acting, and behaving.

     

    Frequent Interaction With Others - The job requires a strong “people orientation”, versus a task orientation. The job will comfortably deal with multiple interruptions on a continual basis, always maintaining a friendly interface with others.

     

    Gaining Commitment – the ability to develop and invoke a self-starting attitude in employees in their pursuit of goals; the ability to motivate employees to do their best and to provide them with practical, concrete ideas and methods by which they can achieve their goals.

     

    Leading Others – the ability to organize and motivate people to get things accomplished in a way that everyone feels a sense of order and direction.

     

    Objective Listening – the ability to listen to many points of view without bias.

     

    Self Assessment – the ability to practically and objectively identify one’s personal management strengths and weaknesses; the ability to take the skills and techniques gained in evaluating external situations and apply them to evaluating your own performance and abilities.

     

    Teamwork - The ability to work well with others in a positive and collaborative effort to achieve results.

     

    Supervisory Responsibility

     

    This position is responsible for the direct supervision of the hourly team and works collaboratively with management peers.

     

    Work Environment

     

    This job operates in an open environment inside and outside equal amounts of time. This position will come in contact and use heavy to light machinery used to prepare food and beverages. The duties of this position will be performed at times in confined spaces and narrow passageways. The use of a touch screen POS system, Mac & printer are required. The position is exposed to high-energy loud music levels, and low lights (8+ hours).

     

    Physical Demands

     

    The physical demands here are representative of those that must be met to successfully perform the essential functions of this job. This position requires the ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Movement is spent in high-traffic areas while performing various tasks. Must be able to communicate effectively in both written and verbal form. Requires at times high and low levels of movement with the ability to reach with arms, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing and pulling of items of 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Position Type/Expected Hours of Work

     

    Full-time position that requires a flexible schedule, often working weekdays, weekends, and holidays. Normal shifts include as early as 7 a.m. and as late as 2 a.m. and can fluctuate often

     

    Experience and Education

     

    • The position requires 1 year of full-service restaurant Restaurant Manager experience or 3-5 years of a lead or supervisory role in a restaurant. Internal candidates must be in good standing and free of performance issues within a 1-year time-period. Combined work experience and education will be considered in decisions.
    • Bachelor’s or Associate’s degree in Hospitality, Management, or Business preferred.
    • Servsafe and Responsible Alcohol Service Certifications are required.

    Other Duties

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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